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This place is unhelpful with arrogant shop assistants. They have an unfair policy regarding no returns or exchange with their product that should be clearly stipulated to customers prior to purchase instead of printed on a receipt. Beware of engaging with this business establishment when purchasing product that you maybe able to find elsewhere that offers an exchange or return within valid reason.
We don't usually go to chemists but when we do, this seems to be our local.The staff are always friendly and professional. If we have had any questions, they have been answered to our satisfaction.There is a large selection of stock including gift lines.
The store is always clean and tidy and there is plenty of parking.
After my disappointing customer service experience at the Bald Hills Chemist Warehouse, I decided to try the Lawnton shop. This shop is not as well presented, but admittedly it is a much smaller store. They still stock what I needed to purchase so all good.
Happy to report the cashier customer service is better at Lawnton. The cashier at least spoke to me and smiled. This Chemist Warehouse is located in a busy little shopping complex, parking is ample, but busier. All up pretty good!!
I do not recommend purchasing any electrical products from these people.
Purchased item did not work returned item 2 days later as it did not turn on at all. Only to be refused refund or exchange and given number to phone manufacture.
Poor customer service, manager refused to discuss or attempt to assist. Disgrace on the owner!!! No customer service skills!!!!!!!
Can you explain a few details for me?
had the product been opened?
any damage to the packaging?
Also bare in mind that alot of the electrical products you buy from chemists come with a gaurentee. that gaurentee is with the manufacturer not the chemist. This is because a pharmacy assistant is qualified to give assistant with the use of the product but doesn't have training in electrical engineering so it has to be decided by the manufacturer not the pharmacy. do you even realise how the retail environment works? this is the way it's done and for good reason.
@Jordan36Hamp - All I can say is that this is a very rude and condescending response. But as you can't spell Guarantee or Assistance. You may have to look up the meaning of Condescending. See, being spoken down to doesn't sit well does it?
Let's do a little example, You buy a new iPhone 5, take it home and it doesn't work, you go back to the phone shop and they tell you, Sorry we are not Electrical Engineers, but you have a "Gaurentee" from the manufacturer, so send it to Apple in the USA and wait for a replacement. Now that you are in the customer's position would you be happy with the handling of the issue or do you just want what you paid for ....a phone that ...read more
After working in retail and dealing with electrical products being sold to the consumer for over 10 years and also being in a management position I am more than confident in how the "retail enviroment" works. Thank you for asking.
I was not asking for a unreasonable request given the product sell was $19 and only in possession for 48hrs. The request was made for either an exchange or refund. Store manager refused and pushed a piece of paper with the contact details of the manufacturer and suggested I phoned them.
Shame on the person who believes this is customer service at it's best. Not only has it resulted in a formal complaint but word of mouth is a powerful tool and the discuss people share when hearing the story tells me that it all comes down to the store manager needing an attitude check.
