Shocking service. Unfortunately because they have the Monopoly they DON'T CARE ABOUT THEIR CYSTOMERS. Extremely rude service. I would rather pay a few dollars more else where and suggest others do the same. When I rang and complained to the manager about the dreadful service I received, he didn't care, didn't apology just cut me off. Do yourself a favor and go else were.
Completely incompetent staff. Made returning an item incredibly difficult and tried to justify it by stating the can's weight was different to those on the shelf when it clearly was the same as well as accusing us of using the product (we didn't take it out of the bag). Came in for an exchange (which cost more!), not even a refund and the underage employee insisted that we had used the product. I asked for the manager (also clueless) and was told the exact same thing. I proceeded to hand them a logic bomb by stating that people used products, especially canned products in the store all the time. I used the example of the LYNX cans, and asked them "Are you 100% sure that no one uses your LYNX cans to smell them before buying them?" The response was, "We can't verify that....." As Cidijay said below, they need at least some basic training in customer service and a major attitude adjustment.
I am writing this to save other people from making the same mistake. Please think twice before choosing this as your chemist for your prescription medicines as they can definitely make an otherwise quick and easy process difficult. Today (27.03.2017) at about 430pm I have experienced very poor customer service from one of the pharmacists. This pharmacist has rudely advised me over the phone that my doctor has not yet rang their store when in fact he did. I had to ring the doctor more than once to follow up when this is not necessary. I have tried to give her feedback but was clearly dismissive of my concern. I have then tried to speak to the manager. Neither of them apologised for the inconvenience they have caused me and my doctor. These employees badly need training on basic customer service. I hope others, especially the very sick patients, could be spared from this inconvenience.
I don't have Medicare, so all cost of medication is private pay. The medication here was less than half the cost at another pharmacy down the street. Unbelievable! And the pharmacist here is much better in terms of customer service and knowledge. I would highly recommend.
