Chess World Pty Ltd

The garden set purchased is of excellent quality and will last in a challenging outdoor environment for many years. This customer wasn't happy about the cardboard box the set came in and demanded $30 refund because he was unhappy with the packaging. He was offered the opportunity for a full refund, but did not want it.

The reply from the "CEO" just goes to show what poor customer service this place has. I originally complained about the tacky dirty packaging but after unpacking the chess pieces, I noticed that they all had very visible imperfections on the plastic and were all permanently scuffed from the poor quality manufacturing. After going back and fourth I eventually received an arrogant and obnoxious email from the "CEO" basically telling me that I got what I paid for. He did not offer me a "full refund" he expected me to forfeit the $50 I paid for postage and told me to pay to post the large box back. The pieces looked great on the website but cheap and tacky in person. Also, all plastic is weather resistant, I'm not questioning the material, the problem is the terrible workmanship.