Pet Shops
City Farmers
Closed until Friday
9:00 am - 6:00 pm
City Farmers
For pets and their peopleWhen it comes to getting a bit of dirt under the fingernails we like to lead by example. That's why everyone on the City Farmers team is trained in hands on pet, garden and pool care.
We really like it when you bring your pets in for a visit too; they're always welcome! Helping you care for your pets and your backyard really puts a smile on our face. So if you need a hand with anything when you're visiting just sing out.
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I've had an established fish tank for 2 years now and complete water tests on a regular basis. I purchased 1 red tail shark to go with the rest of my semi aggressive fish. This was the first time is added fish in 6months. Within 3 weeks all of my fish had developed fungus. I went back to city farmers and saw the tank I got the fish from quarantined. One of the staff told me they were having problems with fungus I told him I was too thanks to them. I brought them back a water sample as requested and the staff I was speaking to suddenly disappeared and the management appeared. They treated me as if I knew nothing about fish and said all the problems I was having was my own fault from the water test. I took my water to other pet supplies and they said my water was perfect, and FINALLY sold me a product that helped save my fish rather than blame. I will never shop at city farmers anywhere ever again. A terrible customer service culture!!!
Hi Jazz,
Thanks for taking the time to post a review and we're so sorry to hear about your experience at the Capalaba store.
We take this matter very seriously and will be addressing this with the store as a priority to ensure this doesn't happen again.
If you could contact us at [email protected] with a contact number and a convenient time to call, we'd really like to get in touch.
Once again our sincerest apologies for your experience with City Farmers Capalaba.
Look forward to hearing from you.
Kind regards,
Ashlee
Customer Service
City Farmers National Support Team
[email protected]
Couldn't stop a conversation between the staff to be served. Once I finally got someone's attention I realised the flea treatment I was about to buy was significantly cheaper at the other store. From now on that's the only pet store ill shop in. They even remember my dogs name.