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My husband hasn't met Dr Clark yet, but he had to have a angiogram fluoroscien and was not informed by the receptionist (unless he asked questions) what was happening next. Elderly people are very stressed about what is going to happen and they need reassurance from the desk staff and also a smiling face. These staff need to remember that we all grow old in time and we all need to know what is happening and not be treated like sheep going up a race.
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