General Manufacturers
Classic Architraves and Skirting
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I wish I had read this site before ordering. The delivery was promised on Wednesday otherwise I would have ordered elswhere which they knew. It didnt arive at the frieght company in Sydney until Thursday and they wouldnt return calls to myself or the freight company as it would have costed more to send it out Thursday afternoon. 50 plus unanswered calls, none returned, I ended up paying the extra frieght to get it deliverd Friday morning as it had a job cost of $5k per day for delays. They were also rude to my staff when they spoke to them on the Wednesday. I still havent heard from them. Hopeless!
Simply the worst company you can deal with! John Ryco's review hits the nail on the head. I had a quote from them stating their lead time was 10-15 working days which was fine, then after 4 weeks I called them up and they said he'd 'hope' to have it done by the end of that week, well it went on for 2 more weeks and when I called him up and gave him a serve, he told me why would he bother with 30 lineal metres of mould when he had thousands of metres of mould from other companies to run? I won't repeat what the owner of the company said to me on the phone but if I ever said that to anyone (let alone in business), I'd be ashamed of myself!
I found this company extremely unhelpful to deal with on the phone. I was told that they did not need my business due to the amount of work they had on at the moment. I will not contact them again or recommend them to any one I know. There are other companies out there that are a pleasure to deal with that supply the same services.
We bought architraves and skirting boards for our entire house from them a few years ago. When we went back to get one more piece of skirting board, they said that, although this could be ordered, they were not interested. We were invited to look for small pieces in the scrap bin that we could glue together. They aren't interested in looking after "old" clients (who spent a lot of money), only new clients. Poor customer service.
