Classy Tiles

Unhappy!!!! I purchased tiles for my new home spending many hours selecting them and asking for advice. The outdoor tiles have proved a problem to clean, for which I was advised to buy a high pressure hose, special tile cleaner, outdoor brooms etc. After no success, I asked for the supplier to come out and see the problem only to be told "That's the nature of the tiles" . Selling products with this kind of backing is not good. Perhaps better advice to customers is required!!