Commonwealth Bank ATM

The bank has recently relocated from teller services on Albert to fully automated ATM service at the Oasis. The service of the attendants is very good, however, the reliability of the ATM machines is lacking. I have encountered several instances where the machines are out-of-service (due to 'technical difficults'), where money has run out of the machines, especially on weekends, and more recently, where I made a cash deposit of over $2000 without credit to my bank account. Upon contacting the bank attendant in Broadbeach, she confirmed my receipt showing the deposit had not been credited to my account. She contacted the Information Technology support group, and she iformed me they were looking into it, and that the same problem occurred with two other clients. After waiting several hours, I am still awaiting for the funds to be credited to my account. This is very sloppy service by Commonwealth bank, and demonstrates how the bank seems to have ...read more