Cougar Watches And Clocks

Similar to the other negative review. Wanted to shop local. Wife's watch had stopped, some water had got in. Replaced battery and what else was done I don't know but he'd had it a couple of weeks and charged $80. Stopped again a few months later so I took it back. Lady very defensive, he had a quick look and verdict was it needed a new quartz movement and it would cost $140
Went to another watchmaker. Old school watchmaker / jeweller. Fixed it for free and said if it stops again would put a new quartz movement in for $55. Also regulated my automatic Seiko for free. My wife will definitely be going to buy some jewellery at this store. Isn't that what it's all about. Great customer experience, making you want to come back and support a business.
I hope cougar watches read this review and consider their "business model"

I was very pleased with the customer service + advice when I dropped in a watch for a quote for repair. In fact I was more than pleased! I'll be using this local business again!

Had a watch band fixed. Great job and very friendly service. Highly recommend.

Took my Granddads old pocket watch into these guys after a friend recommended them, I previously had a few people look at it and was told it couldn't be repaired and almost gave up on it, the watchmaker I spoke to there went out of his way to get the parts overseas, I think he even made something, took a while and wasn't cheap but it works well looks great and I'm happy! nice work Cougar :)

Very, very disappointing!

I was looking to have my watch serviced or regulated and wanted a local small business to handle it. I had slight misgivings immediately when the woman in store was very evasive about approximate pricing (and a little rude tbh). She then mentioned that there was a $20 charge for a quote. Foolishly I went ahead with the quote.

After 7 days I had heard nothing so called up and was told "oh he might do some quotes today". Two days later I received a call and was told the cost ...read more