Crosier Glass

This comment is regarding the customer service that I received at Crosier Glass, Sebastopol. I wanted a few small pieces of second-hand glass for a bespoke project. Initially I spoke to a staff who showed me a variety of second-hand glass samples and gave me a quote based on the sizes I was after. When I returned a few days later, another staff served me. I showed staff the quote and frowned and took me to a clearly cheap and very thin piece of glass and tried to sell me that. The glass wasn't what I was after. I tried to show staff the pieces of glass that I was actually quoted on. Staff was hesitant and dismissive and said "nope, no or not that" to all of the glass I pointed to. Straight away it was obvious that staff (a) didn't have much time for my "small job", (b) didn't want to sell me any pieces of second hand glass that considered worth more than the first originally quoted (even said "no, I'm not willing to sell you that" to the pieces that I pointed out. These were the ...read more