Curious Grace

I wish I had read all the reviews prior to purchasing from this company. Their products are nice, but the problems I had with the service from start to finish was just not worth the hassle...especially when you can find other companies that sell the same product. I had received 2 quotes for some outdoor dining chairs from 2 different companies. I accidently purchased through Curious Grace who were more expensive. Realising my mistake within literally 3 mins of EFT'ing I contacted the company to ask for my money back. They refused. The girl I spoke with said they could possibly price match which I was happy to do. She then called back and said that accounts said that they would not do this either. This was the start of a bad experience. I asked countless times via email and phone to speak with an owner or manager to no avail. I also had to chase over and over for an ETA for delivery. When I was eventually told that they had received the product and someone ...read more

If I could give less than 1 star I would!

We purchased 2x hanging chairs online for an office fit-out project we are working on. We selected these chairs and proposed them to the client as they were in stock and could be dispatched right away. The website stated they were in stock at the time of purchase, which was on the 4th of March.

Two days later I receive an email informing me there was to be a 3-5 week delay. I immediately call the support line to discuss the issue and was told that ...read more

Do yourself a favour a shop elsewhere. I was a repeat customer of Cutious Grace until a recent experience. Ordered furniture in late December. Was advised that it would take three months. That was ok but three months cane no furniture and no update. Contacted store and advised another month. Month went by no furniture no update. Contacted again and advised another month. So in total five months to receive that required repairs. Extensions of table required repairs. Bar stool received with timber seat split. Dining chairs received that are woobly. A comment by owner ‘what do you expect for $190.00 chairs. After weeks of waiting for repairs, I am still waiting. Most dissatisfied with unprofessional service and quality that you can find better at stores that deal in seconds. Most def won’t be back

We ordered a couch and only after purchasing the couch were we told that it could actually take 16-20 weeks to make but not to stress as this is a worst case scenario and in reality it should take a lot less. We were then told by another person it should take less than 10 weeks to build.
7 weeks later! we were told it should be ready in 2-4 weeks.....then 10 minutes later we get an email from another person saying its actually another 9-10 weeks away! I'm sad to say we will not be purchasing anymore furniture from this company again.
Disappointing and frustrating to say the least!