I will never useDan Murphy's again ... we placed an order online ... paid for it ... get an email saying it's ready to be picked up and even get an invoice ... go in to get it only to be completely ignored by the bloke serving ... I said excuse me but I'd like to be served too ... he rounded up on me going I'm serving over here don't speak to me like that ... we both said a few words at each other then I asked for the manager ... he is the manager ... I thought great way to treat a customer then he got someone else to deal with me and backed away ... the other bloke then said my order has been cancelled as someone there stuffed up on the computer and deleted the order so we can't get our alcohol ... now we gotta wait up to 2 weeks to be refunded and our party is this weekend ... 3rd Feb with no alcohol and no money to buy it with ... STICK WITH THE SMALL BUSINESSES PEOPLE ... They look after their customers
Got 1/3 of my order. Delivery guy at my door just left the wine and was in his car before I could tell that's not the complete order. So no signature even though Dan Murphys says it legally required an adult to sign. Must have fraudulent signatures doing amazing side business. You can't speak to anyone and the number they send with their emails belongs to Woolworths who stated that they no longer are part of Dan Murphy. Beware. I'm going on social media and yelling everyone because you don't rip people off and that what Dan Murphys has done. From reading stuff I'm not the only customer and that's unacceptable. Shame on you Dan Murphys
My husband and myself went to Dan Murphys at Tuggerah. The worst customer service we have ever come across. Went to counter with our purchase two ladies were chatting. Never acknowledged us scanned our purchases not a word said to us just continued talking, took our money still chatting never even looked at us. Gave us our purchases without a thank you and still talking as we walked out. Maybe your staff should be trained at Bunnings.
I came here to write a review based on months of sullen, rude and slow service at Dan Murphy Double Bay, and i see the last person to review felt the same about the same store. My husband bought the subject up the other night about how bad the service is there, i had already been thinking the same thing. I first noticed it last Christmas but feel sorry for retail staff at christmas so cut them some slack.But it has just gone from bad to terrible and now, despite the convenience of being right next door to the Woolies i shop at, im shopping across the road.
You treat your customers like they are a nusance, that you're are doing them a favour. There are quite a few older staff in there who really need to find another job because they clearly hate the one they have. And the young ones are so lazy and casual its all they can do to put your bottle of wine a bag. Standing in a ...read more
