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Used to love Dan Murphys and should say not had this issue at any other store, but at this one, more than once, I am given information that is false and I believe it is because staff cannot be bothered. Seems fair that rather than being generic, I give 2 specific examples:
A few weeks ago, I called to double check they had plenty of something in stock before I came in (I didn't have access to the internet to be able to check and even pre-order). Was told there were cases. Drove there which is out of my way, got there and there were 2 bottles - not worth the trip.
When you pre-order for collection, Dan Murphys have this neat text message that lets you know when you order has been picked, put aside and ready for collection. It then suggests that you use a link in the message to let them know when you are on your way so that they can bring the order to the front. This has worked ...read more
