Dare Gallery (Brisbane) Pty Ltd

A TERRIBLE EXPERIENCE. I ordered a lounge on the 19/09 and was told delivery would be 01/10. That date came along and I called the store to see when the delivery would take place. They said that it was not going to happen and that delivery would be middle of the month. On 22/10 I called to see if the couch would be coming this weekend. I was told that it would not be getting into port, in Melbourne, until the middle of November. Both times when I was told a delivery date, I WAS THE ONE who made contact with store. If there was a delay, surely the courteous thing to do would be to contact the customer. FAILING to do this is poor practice. The shop 2IC, Camille, suggested other couches to look at, but these were unsuitable and we wanted to get a refund. We were then told that it is the store policy to refund only by transfer to bank account and that wouldn't happen until Wednesday. What I cannot believe is that this is the store policy; however, nowhere have I ...read more

I would not shop at this store again. You cannot get a refund or exchange on goods but this is not clearly outlined in the terms and conditions. The staff are friendly before a sale is made but after a sale is made if you are not happy with anything they in no way try to please or assist the customer i.e the people that are actually spending the money to unfortunately keep businesses like this alive. I wish i had read other reviews on this company before shopping there as i have since found an overwhelming number of complaints similar to mine.