Department of Corrective Services - Woodford Correctional Centre

I have never had a problem with this centre until i put money in, on the 13th July into my sons account but put it into his last prison before i new he was transfered.
they put a hold on his account , i put his vin number and my last name so they froze it, I had to write a letter explaining the problem, the lady (Jackie) said that was fine and the money would be unfrozen, a week later it still has not, so i wrang her again, and she very ubruptly told me not to ring back she would unfreze my sons account when she is ready and from now on i am not to call back if my son has a question he can go ask the staff to find out for himself, so i think she has just ripped my son and myself of $50.00 shows you what the prison is really up to, and now that i have said this he will be harrast all the time but i think people should no.And i was not happy about her being rude to me i was not rude to her.