Dermatology Specialist Group

I am an existing patient of Dr. Chua's, and haven't had any issues with him. However, I would reccomend to go elsewhere because it has been very hard to reach him through the front desk. The receptionists are all very rude and unhelpful. I called and emailed with a simple query, but they chose to ignore me all together. Will never return, unless they start to learn how to do their jobs right or care for the patients.

Terrible experience. I spoke to reception the week before my Friday 9.20am appointment, stressing that I live 400kms away, was only in Perth for one day and had another appointment in Subiaco at 10.30am. During the telephone call, I asked if it was possible for me to switch appointments to an earlier one. Receptionist was unwilling to call the prior appointments to ask if they would swap. OK I can understand how much extra work that would be and again stressed that I would have to leave no later than 10am. That wouldn't be a problem, I was told. So, I get there on time and waited until 9.50am. The doctor came out called a name, not mine. What?! Asked reception when I would be seen? There are two more patients before you. What?!!! Explained that I had stressed the week before that I had another appointment in Subiaco at 10.30 and she snarled "that's doctors for you, can't you get Subiaco to change?' I walked out and will never go there again.

If you want to hire the worst receptionist, hire the ones from this practition. I had a scheduled appointment on Monday that i had to miss due to illness, called them on Monday to reschedule the appointment and the receptionist told me that: "there is a last appointment for Dr Sadler available this coming Wednesday at 10.30am." Told her i can make it and all booked in. Went there and she said that there is no appointment for me at all and that my appointment was Monday and pretended that she didn't screw up.... Wasted my time travelling there and receiving the worst scheduling management ever. Honestly, they don't even deserve any stars at all. Too bad google won't allow me to post this without at least 1.

They might have good and bad doctor which is an individual thing...but they sure have one of the worst receptionist who is rude and impatient.. Is it too much to ask for as it's my first time to enquire for an appointment and which doctor that i can see to asap due to my skin problem , all i can hear is she is sighing on the phone just over a couple of question. It's receptionist like this that turn patient away from seeing the Doctor there. Hope this clinic will get rid of unfriendly receptionist like this one. By the way i am using my friends computer as i want to send this review out asap.

Dr Jenny Tu is a wonderful Dermatologist, I found her to be very knowledgeable, expert, patient, respectful and kind. I felt confident that I was getting expert advice and care. Dr Tu makes you feel comfortable and doesn't rush the consult. I'd recommend completely.