Direct Freight Express

I had a delivery going to a client in a country town, I rang to see if I could get a rough time for delivery as my client had to get his forklift driver prepared for the delivery, I was informed that it had been given to a third party for delivery so I asked could I please get the contact details of the third party so that I could contact them to find out a rough time that it would be delivered.They WOULD not give me the contact details for the third party courier. Terrible customer service

I run a start-up in the BBQ industry. I need to arrange for reliable delivery of product.

The Direct Freight Express call center introduced me to a senior sales person in Melbourne.

The sales consultant promised last week to make a time to drop by my nearby warehouse. He didn't.

I rang to arrange another time - that time being 11.30am this morning.

He didn't show. I left a message on his landline to find out why. He hasn't returned the message.

I need a carrier where personnel keep their promises and respect their (prospective) customers.

The example set by the senior sales consultant in Melbourne betrays a profoundly flawed culture.

My business is going elsewhere.

I was left a sorry we missed you card, I tried the website they have on the card to arrange a new time/pick up at the depot but it was telling me my consignment note number or my name was wrong. Tried again the following morning with the same result. I called their customer service to be told that they allowed someone by the name of Gerard to sign for my delivery, the only person at the address is me and the only person who was supposed to be allowed to sign was me. The customer service Lady was shocked when I angry but arranged a follow up call after she had spoken with my local depot. Received a call back, lady was extremely rude this time. The notes left were an "error" and the item was with the driver again, when I asked if it could be delivered after 12pm I was abruptly told it was a 9-5 service and it was when he was in the area. I advised them to just leave it out the front and she went through the standard indemnity waiver. No apology ...read more

Just had unfortunate time dealing with a direct driver he was the most angry rude abusive delivery driver I have ever had to deal with very bad and disgusting service I would advise not using this company

What a rude organisation!
The driver who broke my side window due to them being parked in a no standing zone could not care less and refused to give me their details telling me to call the company
When I spoke to the company insurance claim department, they told me that they were inundated with claims and then decided to decline payment for what was obviously their fault
The rude and dismissive way that they treated me would make me advise anyone thinking of using this company to reconsider
Meanwhile I have had to take time off work to get my mirror fixed and pay for it myself due to the lack of consideration of the driver