Direct Pool Supplies

Very Rude Service..& still waiting on parcel (2wks)

Poorly managed, I still don't have my product.

Blamed a Christams backlog, it's not mid Jan.

Customer service borderline rude and abrupt.

Not worth the marginally cheaper product.

Hopefully it arrives.

My first time to order and I am extremely disappointed with the online service. I phoned last week to buy a diffuser for my pool pump and was asked to rather order online as this would be quicker. I did this the same day and a week later still no delivery (I am on the central coast and thus very close). I phoned to inquire and was told that the unit has not even been sent and that this will only happen tomorrow. Of course, if I knew this I would have made another plan. Maybe the service in the shop is better, but the online service is very poor.

#reviewtowin bought a few things off direct, very helpful, and fast delivery, the people I call if need any pool supplies. Very happy customer

I ordered a chlorinator on Tuesday, it arrived in Brisbane on Friday morning.

I was quoted between $1000 and $1500 at several pool shops around Brisbane.

The $1500 was from the shop I use frequently. Online the unit cost $795 delivered.

I received all emails and in fact rang them to thank them for their efficiency.

I am one very happy customer who will not buy anywhere else.