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I found Direct Skylights (Pooraka) to be a pushy and unprofessionally run company and very fickle in the way they approach their quotation process. The original quote I received from Direct Skylights was over-priced in comparison to other local companies - Rob from the company was pulling figures out of his head, without any logical reasoning as to how the prices were arrived at. During the in-home quote appointment he was running-down local businesses, which I also found off-putting. After questioning the original quoted amount, Rob gave significant discount, we settled on an agreed amount with the complete work involved and then 1 week later decided to push up the quoted price without justification. A contract is a contract, verbal or written it is legally binding between 2 parties, and should be stuck to. This company also never return calls, they make promises to call customers back but never do. This makes me question if I did go ahead with the work if ...read more
