I absolutely love this store got a Honda non self-propelled best thing that I ever bought find out all this time it detuned tuned so it can even go harder best mower I've ever bought had it for over a year and paid for it three times over I love it so much I just want to buy one as a collectible keep it clean but they sold out at the moment
I recently bought a new mower from DMC (03/2023)...it was posted promptly and arrived really quickly. Unfortunatly after 8 lawns it had a failure in the motor..I thought this is going to be a huge battle over a warranty claim but there customer service was fantastic, they arranged for freight to pick it up and 3 days later I got it back with a new engine on it!
Fantastic service and product, thanks DMC.
I purchased a 3600psi high pressure water pump from DMC for $122 in May 2022 . Used the pressure washer c/w replacement pump twice only and left unit stored ontil 2/3/23 . Pump has failed , I rang DMC re the problem, apparently the pump once used cannot be stored for 4-5 months without use or it will fail due to "nylon valves deterioration" . This is not mentioned anywhere either in the pathetic guide enclosed with the pump or advised by DMC. I was advised by DMC I could buy another pump for $89 , why waste additional money .Review half a star, at least they answered the phone.
The most unprofessional, unconcerned and lazy customer service, I ever experienced. In addition, the sales team is very poor and incapable. I placed an order on 13 April 2022 for additional battery for my whipper snipper purchased from DMC Mowers. I got the order on 20 April and it was wrong item, could not be fixed on that whipper snipper, though the picture is clear on the order. I sent email to DMC mower and got auto-reply that "staff will be back after Easter Holiday ending 30 April" and so I had to suffer till 1st May. After 1st may, no one responded to my email, no one is picking up the phone and I am hanging in the middle. Not recommended anyone to purhcase anything from DMC Mower, they are pathetic. Dont waste your time and money, I might throw this DMC worthless item out of my house, this wrong battery and all DMC item is totally a heap of garbage.
