Doctor Jones And Partners

I am absolutely appalled by the service I have received (or have not received as is the case). My GP made an urgent appointment for me to get an ultra sound on Saturday (before a long weekend). I was warned by the reception staff that it may take about 90 minutes for the report to be ready so they would fax it through. I rushed back to my GP who had been waiting for me long after their shift had ended, only to discover that the report had not been sent. When GP called Dr Jones & Partners they said that it would not be ready until Tuesday. It is now Wednesday and after several phone calls I have still not received this report. I have now had to go and get my ultra sound done else where. I have also been promised that the management would call to speak to me about my complaint.... which has not yet happened. I will be taking this matter further and my recommendation is if you can stay away from Dr Jones & Partners, please do!!!

DR JONES&PARTNERS on my initial call to the reception staff about a examination request from my DR for CT-SCANS on both knees from past surgery,both pelvis'and on brain from past head injury plus few more requests,the reception staff spoke to a technition and said theres too many requests to take appointmemnt over the phone but to FAX it through and to call after i do. I did so few days later as i was flat broke from being on a disability support pension it cost me $5 from the post office, Anyways i rang to book the appointment and to ask if they got the fax,was put on hold for a long time and the reception staff said NO we cant do it i asked why got put back on hold AGAIN and staff still gave me nothing on the matter. its appauling how i was treated by the reception staff, had a rude manner in all aspects of the convosation. after being on hold for a long time three times there was NO sorry sir for the wait,or thanks for waiting its was YA THERE everytime i ...read more