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The only thing I left with after my appointment was a $240 hole in my pocket. I went to Dr Brand with skin complaints, and he didn't ask me any questions about diet, lifestyle etc. or make a single recommendation of treatments or things I could do to get an improvement. I asked a few specific questions and got vague answers. After a long silence and realising I was literally going to pay money for nothing, I got him to check my moles. I agree with another reviewer that he has an awful bedside manner, I felt quite uncomfortable.
Dr Brand OK as a Practitioner but not very personable or engaging. Time management skills bad ie. waited an hour for a 9.15am appointment (basically the same each time!). No apology about this, you are just expected to wait! His receptionists are rude and make you feel as though you should be grateful for having an appointment. Found them completely unhelpful when trying to get my full refund from Medicare as I had forgotten my referral. Paid $380 for a 10 minute job to remove a couple of moles, didn't even give a couple of dressings to take home and directed me to buy some at the Chemist! Won't be going back again...
Dr Brand is exceptional and very thorough. His artwork is unbelievable too, and a privilege to view. His receptionists, however, are quite the opposite. I have never dealt with such a rude, abrupt and impolite front of house. When sitting in reception for 45 mins you notice the same disgraceful attitude repeatedly. To add, as you turn away they converse in Afrikaans about the clients. The positive feedback here is either from them or their friends. Rating is zero for them, 5 for dr brand. Get real ladies!
Dr Roland Brand is fabulous, very friendly and calm. Unfortunately the receptionists are extremely rude and extremely unhelpful. It is such a shame that such a lovely doctor has such horrible receptionists.
Dr Roland Brand is the most amazing Dermatologist who has helped me with my skin problem. As far as his receptionists are concerned, I have found them to be very friendly, extremely helpful and accommodating. Dr Brand is lucky to have them.
