Dry Cleaning Complaints Arbitration Services

Dry Cleaning Complaints Arbitration Services

Using the business name and letterhead of Dry Cleaning Complaints Arbitration Services (DCCAS), TCS Textile Consultancy Services can carry out the analysis and reporting of garment or textile product problems arising out of professional textile cleaning treatments, such as dry cleaning or laundering, in order to resolve disputes between professional cleaners and their customers, or any other interested parties, including retail organisations, wholesalers, manufacturers or insurance companies.

This service is professional, independent, impartial, and scientifically based and the reports are clearly formatted into easy to understand sections. As far as possible, the analysis and report will attempt to resolve the issue of responsibility for the garment or consumer textile problem that has occurred in order to resolve the dispute between the professional cleaner and the customer. These reports are accepted as evidence to legal courts, such as State Small Claims Tribunals.

Where appropriate, reports will also be supported by high quality technical bulletins and relevant other material, prepared by external textile testing organisations with which TCS is affiliated. Such material can provide important additional technical information about the nature of the textile problem that has been analysed in order to assist in the resolution of the dry cleaning complaint. ...read more