Department Stores
Earthborn
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Unfortunately I have had a negative experience with Earthborn. First I was sold an item that was not given to me, hence had to return to the store to retrieve the item. When going through my other purchases I had noticed I had been sold an item that was damaged. They marked it down as 20% off the bill, however I still didn't want to pay $12 for ripped plastic. Anyways, when I returned to the store they handed me another damaged item and took 10mins to serve me about my concerns of the original damaged item. Refused to give me a refund saying in a rude tone 'Is this really our problem?', then when I asked if there was any other stock, refused to help. Also, when I queried on the receipt it mentions you can get a refund for damaged items also refused, also when I pointed out the fact that they charged me for goods not taken, was still rude and completely unhelpful. Poor customer service, I would avoid this store if possible.
Hi Katie! We are so sorry to hear that you had such an awful time in one of our stores. At earthborn we pride ourselves on our service and friendly staff and for this reason it is very disappointing to hear your story.
We would like to offer you an earthborn voucher to help make up for your bad experience. If you could get in touch with me (via responding to this comment) we will arrange it asap! Many thanks!
I have also had multiple bad experiences with Earthborn. I have been sold damaged items numerous times with no apology or refund, also I am never greeted whilst in store?
I find the Garden City store in particular a waste of time.... I have waited for 20 mins to be served in Jan as the management there obviously does not know how to run a store, manage other staff or perform customer service!!!
I no longer shop at any of the stores and recommend my friends not to also!!! I would definately recommend shopping at Loot it's so much better AND cheaper!!! Earthborn obviously doesn't pride itself on customer service or customer satisfaction...at all!!!
