Eclipse Retractable Screens

Disappointed with not only the product quality given it has continued to fail for an investment of over $2,400 but also the total lack of customer service and respect. I haven't received a response to my numerous complaints and the response I've had is "we haven't read your email" when I've sent multiple emails over the course of the past month. This is unacceptable service. I warn anyone to think before they purchase as I'm now being told to get a screwdriver and fix the problem myself. Totally unprofessional and unacceptable, Eclipse Retractable Screens.