Edgecliff Medical Centre Pty Ltd

I've been going to this centre for years and changes over the last 6 months has changed it into a place i neither want to go to nor trust with my health.
There is a constant revolving door of doctors - i went to the same doc for years and then he disappeared out of nowhere. Since then I have had another couple of doctors that I like - I go to them a few times then their gone!
The customer service at reception has always been appalling but you just put up with it as its not reception you want to see - its the doctor.
Also this pretty much used to be a bulk billing centre for most doctors - now you have to wait 4+ days to see a bulk billing doctor.
There is a new practice manager there - the choice of candidate to fill this role seems to have been a poor one as things seems to have started to fall apart around the time the person started.

Agree with all the reviews here. The main failing of this centre is the shocking lack of customer service. No eye contact. Curt manner. Totally uncalled for especially when you're not feeling well. There's one admin staff person who's an exception to this but on the whole my experience here has been poor. I try to use the app where possible to avoid dealing with the admin staff. Real letdown to the doctors working here.

This medical centre is an absolute disgrace.

Convenience is key in these busy times so I have used this centre numerous times without wanting to & have had the following poor experiences.

Booked a late appointment as I was very ill and battling through a busy day at work. Due to being long waits on previous visits, I called them to ensure they were running on time and that I should leave work, in an expensive cab in rush hour. Get there & the doors are locked. Strange considering I had spoken to ...read more

You ring for an apt,you get one. You appear to make an apt you may get lucky as a walk in. It all about your demeanor. If you look like an urgent need to see doctor, the staff assess your needs relative to the available Doctors. Once you are an established client it goes smoothly. Apt times are given..its up to you to come on time. If you have to pay then you have to pay. Life's like that.accept that with manners. Staff have to be neutral. Its not fair. It the way it is. Live with it or go elsewhere.

I travel past 20 or more Doctors to go there. Its my choice.

Without fail the receptionists here are rude, When booking an appointment you are made to feel that your call is an inconvenience to them. If the day/time you initially inquire about is not available, no alternative is offered to you, just a blunt "No." - awful customer service, especially if you are ill and going to the Doctors is unavoidable!