El Dorado Steakhouse Restaurant

We had an extremely disappointing evening. After we arrived at 7.00pm, we waited in line 1/2 hour before we could place our order, although the restaurant had many vacant tables at the time. We were finally served our meals at 9.13pm, and they were served to us COLD!!! When we asked to speak with the manager three times, he still would not come to see us until one of his staff advised us to go to speak with him, and informed us of his location. This was 15 minutes later. Management refused to accept that our meals were cold. Not a good way to treat your clientele. After we insisted several times, our meals were finally touched and exclaimed "Oh, it's cold". Still we received no apology, nor offer to replace or even reheat our meals. They finally agreed to provide the refund with great reluctance, but only after my husband had to insist- this was provided to us 10 minutes later from one of his staff- after deducting the cost of our entrees. I noticed we were not the ...read more