Electric Factory

I've been trying to get a power pack for my electric drum kit that I shipped from the US, well before they were available in Australia. I contacted the US company, who advised that I have to speak to the distributor in my country, no worries. So after calling, and having the sales staff ask me to email my question, no answer... so I call again, and explain what I am after, and I am told that they will not help me because I do not support local retailers. wow?? Not to mention how much money I have spent with this local retailer. I'm spending the money elsewhere.