Encompass Books

I have been a customer of encompass for 2 years but am not going back again!

I have had issues with orders not being made on time, not being contacted about arrivals, trying many many times to call during business hours without an answer and largely unhelpful staff.

I had overlooked some of the indiscretions until my fiance was treated rude by the management at the store, with whom she had not been dealing with directly at any point!

To add, this is not the first time this individual had been rude and aggressive towards us, having left much to be desired with regards their telephone manner a little while ago.

This was a very disappointing and hurtful experience and we would not recommend this store at all.