Essendon Ford

I have been a Ford devotee as long as I can remember. We purchased my daughters new Focus Sport and my wife's new Focus Titanium from Essendon Ford about Jan 2012, we live about 40klm from the dealership but were promised a courtesy car at service time, we asked for a courtesy car at 15000klm service and we're denied unless we postponed the service for another 3 weeks, the exact same tactic was employed when we recently called Essendon Ford Service to book the 30000klm service, another factor in our buying decision initially was the Fixed Price Servicing offered. We dropped off the 2 year old Focus Titanium off at 9am for the 30000klm service at Essendon Ford recently and were told the total cost upon collection would be $330.00, we were left car-less for 4 hours whilst the service was taking place and had to walk to Essendon Fields in windy and rainy conditions to kill time until we could collect the car. We returned to the dealership and waited ...read more

I have been visiting Essendon Ford since 2005 and I have been always very pleased with the service provided. However on my last visit, my Ford Mondeo required battery replacement which resolved the starting issue. All went okay until last week when I opened up my bonnet. What I found was very disappointing. Around five screws which hold the air-box compartment were loose, and about 1" out. Also, the air flow pipe which connects the battery compartment to the air-box was undone, this air pipe cools the battery down. It was a small task which took me less than few minutes to get over with however the consequences could have been far worst if it was something else loose under the bonnet. I contacted Essendon Ford and to inform them of the issue and discussed my feedback, which was taken on board by Essendon Ford very professionally. I sincerely hope that there is learning for all of us, the service provider to have a Quality Assurance check before ...read more