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Do not bother with this company. yes they do take a while to respond to emails. i was wanting to use them for a marquee amongst other things.. and decided to phone after not receiving a response. the line was quiet so phoned again. i was spoken to like i was stupid and didn't understand a basic measurement. when asked if they would come out and measure i was told 'definitely not going to waste my time coming out for something like that'. i told them they were being unhelpful and i was hung up on.