Extragreen Holidays (Aust) Pty Ltd

I have been on a tour with Extragreen Holiday to visit the best of Macedon. The weekend I went was in the easter weekend. It was a lovely tour and you had enough time to explore the places where we stopped.

Heaps of choices for tours, price are very competitive, the staffs were all very friendly. I will definitely recommend my friends to come here for tour packages. Definitely better than driving by yourself for hours. Went to their Adelaide 4 day tour. 10/10 would recommend again!!

For a cheap Singapore Airline tickets, this is the place to go to. But service are mostly bad. But I did have a good service from one particular person for a few bookings.

Dear extragreen travel



First of all, i would like to thank you for the service of the tulip farm tour on 14 september 2013. There's nothing wrong of the tour except one thing that i would like to Emphasize : customer service!



First, the transportation was really bad! The bus was too small & i was sitting at the very back & found a difficulties to breath. Very, very bad impression. You can improve it next time.



It's not really a good impression for me, as a customer,was asked by a tour leader to move back to the end of the seat for other customers benefit. I was pretty disappointed about this, to be honest. You can improve about this area in the future.



Other than that, i didn't have any problem at all.



Thank you!

In dealing with Extragreen, especially Extragreen on Swanston Street Melbourne, you should bear in mind:



You will be overcharged



They book flights in entirely the wrong month of the wrong year. If you ask Extragreen to correct the mistake, they will charge you several hundred dollars for doing so. The standard industry practice of other travel agents is to correct these mistakes free of charge. They have no idea of customer service.



When one uses a travel agent, it is because one expects an efficient, friendly service for the amount of money paid. You will not receive the service you expect at Extragreen.



My recommendation is to go to ANY other travel/tour agent. There are many travel/tour agents in Melbourne. You will receive a friendlier, more honest service at other travel agents. You will save money.



AVOID EXTRARGEEN.