Eyecare Concepts Optometry

Three years ago, when Dr Phillip was still at his smaller shop, we gave him a 5-star. He was patient, personable, and humble. But our most recent experience left an extremely sour and bitter taste, sigh … success may have gotten the best of him. Some months back, we made a follow-up appointment for our daughter and as usual, we received a text message for reconfirmation – to which we rescheduled. Presumably, the scheduling work was done by his staff. However, on the original appointment date, we were informed that we didn't turn up and had to be charged $50 for a no-show. We tried to reason with him and even provided evidence of the rescheduling but he became defensive and even forceful on the charge and (this is what really triggered) … he continued his self-defense for his overlook to the point of saying hurtful things that connote – don’t expect special treatment because you think you are loyal customers … What nonsense! We were not even ...read more

My husband and I tried out this new boutique optometrist in Kew East recently and were left very impressed! We made our appointments online and when we arrived Philip the optometrist was professional, knowledgeable and provided great service. It's a great clinic set up and I was confident in the tests done for glaucoma as it runs in my family. After the tests there was a nice range of frames to choose from. Our new glasses were ready within a week and we love them! Seeing much better now and they are light and comfortable. Definitely will be coming back next year and very happy to recommend Philip to our friends for eye tests and glasses.

Phil was great with kids. He gave very professional advice on how to control their shortsightedness, provided lots of info so you have confidence but wasn't pushy at all. He also checked my eyes very thoroughly as I had concerns for retina detachment. Given our genetic background, it's good to know that my whole family's eyes will be well looked after!