Cleaning
Fantastic Cleaners Sydney
(02) 8103 2006
The Rocks
NSW, 2000
Contact details
Services
- Oven Cleaning
- Upholstery Cleaning
- Floor Cleaning
- Carpet Cleaning
- Window Cleaning
- Steam Cleaning
- View more (3)
Opening Hours Detail
- Appointments Available
- Flexible Hours by Appointment
Payment options
- MasterCard
- Visa
- All Cards Accepted
- Cash
Booked end of lease cleaning for rental property on 30/09, hopeless... Long story short -
They failed to fully clean the place the first time (they have all kinds of excuses). The real estate agent even asked me if they actually already came and cleaned it. BTW, they forgot to bring the equipment to steam the carpet;
Was promised to come in next day to steam the carpet. No one confirmed a time with me, so I called twice, until 5pm they called me back and told me they won't make it;
Re-clean was scheduled 9am 4/10, only been told until we called at 11am that the job is cancelled, they sent another crew in the afternoon; ...read more
Updated 9/10 - received some photos and video clips from real estate taken by new tenant and the second cleaning company the new tenant called. They are not into details apparently. Even after re-cleaning, place still not clean and you can see how dirty the water is coming from the carpet steam clean machine (so I don't know if they actually steam cleaned the second time??).
Final update - despite the horrible horrible cleaning service they've shown, their customer service team is quite good. They agreed to waive the cleaning fees; pay for the replacement of the 2 damaged blinds; small compensation to the new tenants as requested. End results turned to be OK, but I have to say, as you can see, it's been an exhausting process. I'm changing the rating from 1 star to 2 star due to the post-cleaning service.
Dear nick_stp,
Thank you for sharing your detailed feedback and for providing us with the opportunity to assist you!
We are happy to see that you have received your bond back and the matter has been resolved!
Please do not hesitate to contact us, should the need arise.
Kind Regards,
Fantastic Cleaners Sydney
I used this company for about 6 months. During this time, I had to consistently deal with no shows, cancellations, poor cleans (literally a sink full of dishes not washed and bins not emptied), and extremely rude and hopeless customer service. I actually do not understand how this business is still operating. I hate leaving bad reviews and always give companies plenty of room for improvement but enough is enough.
If your busy lifestyle requires a reliable cleaning service, do not book with these guys. You will sooner or later be extremely disappointed.
Dear Klaudia,
Thank you for presenting the matter to us!
We sincerely apologise for all the inconveniences we caused which led us to loosing you as a customer!
Rest assured that actions are taken for issues mentioned to be fixed and we will aim to learn from our mistakes rather to repeat them!
If there is anything else that we can do for you, please don't hesitate to get back to us!
Kind Regards,
Fantastic Cleaners? Sydney
Our experience with "Fantastic" Cleaners was terrible. To say that I was extremely disappointed with the service provided, especially for the cost doesn't even cover it. We paid for an end of lease clean- walls were left dirty and dusty, windows and mirrors were left streaky and waterstained, stove top was dirty. Their website claims that they specialise in attention to detail, but I have to say, then end result was anything but detailed.
The experience made a very stressful and costly time even more so, and we were really disappointed in the lack of care and attention to detail provided by "Fantastic" Cleaners, and their follow up customer service also leaves a lot to be desired.
Dear Eyucka,
Thank you for providing us with your feedback regarding the service you had with us!
We appreciate that you gave us the opportunity to make a follow up on the inconveniences caused during the cleaning and later on the customer service provided by the team's supervisor!
Rest assured that after your discussion with our Customer Service Supervisor, we will act accordingly and take all the necessary steps to prevent this from happening again.
Please accept once again our apology for the unpleasant situation you experienced.
We will be happy to assist you with anything further and we are looking forward for your update!
Kind Regards,
Fantastic Cleaners Sydney
As a follow up, I can confirm that Fantastic Cleaners Sydney offered us a $100 goodwill payment.
I've used Fantastic cleaners 2 times - both times for oven cleaning and I can not speak for their other services. My experience with the company was good. Different cleaners came for the appointments but they both did very good job with my oven. Both times the cleaner was on time, with all the tools and products and ready for work. I was very happy with the result the first time that's why I called them again after one unsuccesful cooking experiment. From my experience, when it comes to oven, they can clean the mess and make every oven clean again.
