Fantastic Furniture

The ineptitude, poor quality product and dismal customer service could not be more evident. The complete lack of communication or any proactive problem resolution has resulted in multiple deliveries of faulty and then wrong product.

This place is a joke. Ordered Dakota 5 seater chase over 7 weeks ago, absolutely no correspondence from FF in that time. Called at the 4 week mark and was told it would be another 2 weeks. Heard nothing further. Called the store on several different days last week, phone always rings out. Finally speak to someone (6 week mark) who gave me absolutely no explanation as to why I have been kept in the dark. Then said it will be another 2 weeks and will be ready by the 8 week mark. And they would call me this week. As expected, I didn't receive a call. I called the store and finally got through after it rang out several times yet again. I spoke to someone who still could not give me any answers, I was told by a staff member.. "I don't know, I don't make the furniture". This is week 7 and they still have no idea. Has production even started!? They will not confirm. I then called the Watergardens store who told me the fabric I ordered has been discontinued (basic ...read more

I was here over the weekend to look for a new furnishing for my little ones room. Unfortunately they didn't have any baby nursery products available, however they had a number of toddler kind single beds available which was the other furnishing I was looking for. The designs were ok, not quite the quality I was looking for and the range was a little limited. The overall pricing at Fantastic Furnitures are afforable and not overpriced, I guess for the quality of furnitures that they supply. They had some ok discounts for the king single over the weekend also, just unfortunate not what we were looking for.

Fantastic Furniture has just what the name implies. When I was last shopping for a lounge suite, I found so many great items at this store I wasn't sure which one to purchase! The prices are fabulous, as is the range of items available. I couldn't be happier with the service at this store.