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After almost 1 year of nagging Fish Tales to regularly service our tank each month despite this being their recommendation and offer, and despite us being extremely punctual payers who paid immediately and consistently at every service, Micheal abandoned the care of our aquarium for past 3 months. This is while he knew that our aquarium spends significant periods of time unsupervised, and him having been granted access to our home during our absences.
We had an automatic feeder installed but sadly due to the timeframe since his last visit, we have had approximately 16 of our 22 fish eaten by the others in our tank as a matter of their survival because the feeder was empty for an unknown period of time.
Additionally Michael mentioned in our January invoice that our aquarium had issues with the lights and the failure to address this has been detrimental ...read more