Travel Agents
Flight Centre Cherrybrook
Booked a cruise for December 2012 from Flight Centre Cherrybrook. Was initially managed by Crystal (no longer working there), she was VERY nice and helpful and made the initial booking process very easy. She helped us book a Carnival Cruise and informed us that we will be receiving $50 credit each (4 ppl therefore $200). Fast forward two months, Crystal leaves and we are allocated to Nancy (another lovely lady). Fast forward another month, Nancy goes on holiday and we are allocated the store manager. So December comes and we go on our cruise, long story short we only received $100 of the $200 promised. Our invoice states $50 in the credit section however we assumed it meant $50 per person. So I called the day we arrived to talk to the store manager but the store manager was away, the assistant manager informed me I would get a call back a few days later. A few days later the store manager calls, I explain the situation informing them that we were left ...read more
after being bombarded by the phrase "Lowest Prices guaranteed" by the guy dressed in the pilot uniform on their tv ads- I grasped the opportunity to visit a store to experience the service myself. They were a bit busy on a Saturday morning with a few families planning their upcoming holidays.
I was gentled told that they would probably be another 30mins and that i should come back then. I was happy roaming around and appreciated their transparency so it didn't waste my time. After 30mins I was warmly greeted and we began planning my dream trip. I didn't feel pressured to book straight away but the sales assistant seemed more interested in letting me know all my options, to think about it and then get back to her. Overall, a good experience...
