Flight Centre Hawthorn

I booked tour and flights for one trip which was done really well. However, when I booked a second trip a few months later it was an entirely different experience. I got good service until I paid for my flights and then I was completely ignored when I tried to get the final details and seating organized. Sorry to say I would not advise using this agency.

While staff can secure great deals and are friendly, somehow either there was a lack of attention to details or carelessness, twice we've had to contact the airline we booked with to either confirm or rectify a few details. Not too pleased with the extra work and time involved, which is one of the reason that we chose to book with a travel agent - to avoid hassles.

Planning a family trip, we dropped into Flight Centre Hawthorn on a weekend. Mahren scored us a great deal on the flights as well as tickets plus overnight stays in a Disney hotel. She gave us several options on the essentials, timely reminder, patient and cheerful all the way. Thank you so much!

In January, I booked an impromptu trip over to Auckland, New Zealand. It was a bit last minute so I was a little stressed about getting it all together. Elise was incredibly helpful, professional and made the whole thing completely pain free. I was really impressed with the flights and accommodation she put together too. I had a picturesque panoramic views of the city which at night looked incredible (especially The Sky Tower) so when I was asked to go to The UK for work in March, I didn't hesitate to book with Elise again. She ended up spending quite a bit of time (which I am very thankful for) putting together my trip. After finishing my work in England - I then went to Scotland (beautiful, I fell in love with Glasgow/Stirling Castle), The Netherlands (Amsterdam is a must do/see), Spain (so much delicious food! and sangria) Italy (Venice was breathtaking, I also got to fulfil a lifelong dream of going on a gondola ride) and flying home with a couple of days in Dubai ...read more

First time using the Hawthorn Flight Centre's service. Calling for a flight quote and Ryan was very friendly and professional. Suggested and gave the best prices and recommendations on a number of flights. He was fast in replying emails, giving efficient solutions, with patience. Highly recommended.