Flight Centre Southern Cross

This store has a fresh new shopfront facing Rundle Mall, and so I thought I'd drop in to discuss airfares for an upcoming trip. I had a very good idea of what a reasonable airfare was as I'd been researching for weeks and expected them to at least consider this when quoting me - I was certainly open to booking throught them as a 'bricks and mortar' store.
I was truly disappointed when the consultant typed my dates & destination into his computer and told me the price. When I mentioned it was about $200 more than I could pay elsewhere he replied that this was their best price and that I should book elsewhere. When I asked about their 'best price guarantee' he told me that was up to management and that I could book through him (at the higher price) and then see if they would match. I can't imagine why I would do that.
Furthermore he didn't take my name or phone number to see if prices got any better, nor actually show any interest in me.