Fonebox

Looks like its all been said. SHOCKING -TERRIBLE-Abandoning Calls Very TRUE. This Company has to be the most unreliable. If only it was possible to give a negitive score. Do not risk your monies or the high risk of loosing clients. I have kicked this mob to the kerb. After months of thinking some thing just was not right, we called our 1300. 10 times 7 times it rang out and the others went to voice mail none I repeat none not one was answered. when one complaines about the service . The answer is (no reply) honestly when you do pull the pin they pull out renewal clause and in my case they want $250.

Terrible customer service and deceptive - watch for the "clause" in your contract that automatically puts you on another 12 month contract after the initial ones expires.

We have been Fonebox customers for 4 years and since being sold to an overseas company the service has been absolutely shocking. 30% of callers are now abandoning the call as they are having to wait far too long for their call to be answered. We get 1500 calls per month and 500 are being abandoned.

They accidentally redirected my business number to another company's number. Customer service is so rude - your calls sometimes go 4 minutes or 10 minutes before being answered. Terrible company.

Signed up for a 12 month contract in 2011. Tried to cancel in 2013 but told I had to pay until 2014 as my 12 month term automatically renewed at the same time every year, really making my 12 month contract a 36 month one.