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The Crown Royale Support Medium mattress I purchased from Forty Winks (Auburn branch) started to collapse on both sides after only 2 years. The middle is still firm. It has been causing me and my wife back pain and lack of a good nights sleep. I have been regularly rotating it.
I contacted the Forty Winks. The management there, was very responsive and had the mattress factory representative come out to inspect it. In hind ...read more
The salesman took a lot of time to explain the different beds. So he was good. The discount seemed quite good but perhaps the listed prices are inflated. Nevertheless I was reasonably happy until the bed base arrived. It was covered in filthy marks and hand prints. Every panel was marked. I wouldn't buy a secondhand bed in that condition. It may be the manufacturer's fault not forty winks, but I'm spewing.
The salesman has been great. After I notified him of the complaint he's been chasing me up to fix the problem. He's arranged to have a new bed base made rather than the old one cleaned. This sort of after sales service is rare.
Nice products. I particularly liked the bed frame that had an LCD TV at the foot that you could fold up to watch or fold down into the base so it is hidden. Actually I should say my husband really liked it. I'm not such a fan of TV in the bedroom but it is a cool idea. But we've been to a few bed shops in the Auburn area and while they all have similar products I found Forty Winks to be the dearest of them all.
