Forty Winks

Pushy sales team. Confusing pricing. Terrible customer service. Try to put an extra price on everything including brackets to hold your bed together. Was told the drivers will deliver my goods at ground floor and I would have to take the bed up stairs myself. Told them I have elevator and they want to charge extra for that too. Go to Snooze instead, they know what they're doing, better value for money, better products and they have great customer service! Their delivery drivers actually "deliver" your goods for a fair price.

I found the "high pressure" sales technique used in Forty Winks to be very off-putting.

When we entered the store we indicated to the sales assistant that didn't require any assistance, and we were happy just to have a look around for the moment. They ignored this request and proceeded to pitch every mattress to us, listing the benefits, telling us to get onto the bed, moving on to the next... when they had finally completed all of the beds in the store we were glad that the sales assistant stepped away to give us a moment in private to discuss our budget and talk to each other about which we liked. ...read more