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I had a photo on my SD card and wanted it processed as passport photos. I explained to the shop assistants that it was for a passport application (PA). Later I realised the head on the photos were not the right size and went back to query it. I spoke to the manager on the phone who said that she tells her staff (who should then inform customers) that they don’t produce passport photos. She wanted to ask them about it before making a decision. She also wanted me to identify the staff who served me. When I called again she stated that she would not give a refund. I stated that I should have been informed appropriately if they don’t produce passport photos for PAs. I feel I was a poorly treated customer at Foto Bitz and also feel that the matter was inappropriately dealt with.
