Fountainhead Retreat Complaints
Fountainhead Retreat focuses on unique solutions to fighting stress and addiction, and has helped over 4,000 people. From time-to-time mistakes happen, and issues arise. We want to know about them and how to continually improve.
This site is dedicated to giving you, the consumer, an open an transparent opportunity to discuss any issues you have. In addition, allows us the opportunity to explain our policies and procedures, and the reasons behind them.
Any time our service is considered not good enough- we want to ...read more
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I am beyond disappointed in the care my partner received while there . He was admitted with alcohol dependency with no medical practitioner on site & was promised by the facilitator that he would be cured upon leaving with all the other false promises . There were no staff on the premises after 5pm which left a lot of the clients in dangerous & unpredictable circumstances . The services provided were minimal compared to the over priced fees . I believe this retreat is not equiped nor experienced enough or caring enough to offer services for life threatening addictions . Please don’t promise this to people who are vulnerable & in no position to help themselves & put their faith & life in your hands . It is a retreat & that is all it should claim to do .... it allows people to escape , replenish & rewind . This event was 9’years ago & we still remember this experience with disdain.