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Read reviews and thought I would give Franks a go. Very pleasant people, friendly and helpful. At this service I wanted a transmission flush. Was told on the phone it was 5 lt (@$50/lt!!) and an hours work (@$110 per hour). Ok, service done. In the end it was 3.2Lt of oil (correct, not 5 lt, so why was I told 5lt???? They should know!!!), but 2 hours labour. I feel I was over charged labour as I left and returned exactly on 2 hours, but the car had sat at beginning and end as well as 20 minutes to drain the oil. So an hour labour was probably right - max would be 1.5 hours. Definitely charged more than it should have been. Its disappointing when folk overcharge - means you can't trust them in the future. Solution - get a fixed quote on the costs before you go. Pity they did this, as I would like to have a reliable mechanic for my car who charges fairly. I'll keep looking for honest mechanics!
I have started going to franks pit stop several years ago after being drastically over charged by many other mechanics... I drive an Alfa Romeo 147 and under stand that they are a little more to look after than the normal car. To have my timing belt changed... Their price was less then 50% compared to my previous replacement. I had my actuator changed as this is a common problem with the Alfa selespeed... And even well after the warranty was over ... There was a minor problem which the fixed for free... This is the only place I could ever recommend if you have an Alfa :)
I have used Franks Pitstop for the last 9 years to service and repair both of my cars, my old Alfa 156 and my 1 year old Alfa 159, I found them Honest and polite, their work is of Highest Quality.
Frank always rings me first to give a quote, my car always drives and feels better after its service.
I was recommended to take my car by a work colleague who was tired of dealer prices and policies.
I have been happy with their service and can recommend them to people who are looking for a dealer type service without the price tag.
Stay well away from Franks Pit Stop Motors Liverpool Road. Not only did they overcharge me $300 on my 156 on a simple job, they charged a friend of mine $600 for a $100 part and half hour labor.
Hi, sorry to hear about your disappointment. But we always put our customers first and if you can prove to us what you have written is true, we will be more than happy to refund your money.