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Ordered flowers to be delivered to Mum on Mother's Day. They didn't arrive.
I'm guessing Mothers Day is the biggest day of the year for florists and the one day you should ensure that you have the resources to handle the demand. This company clearly doesn't. Based on the other reviews on here, I would advise you to NEVER USE THIS COMPANY!!!!
I recently ordered a basket called Flowering and Foliage Plant basket for my daughters birthday. As my daughter lives in Perth and I live in Brisbane, I had this sent. I actually telephoned the staff in Perth, not then realising it was an Australia wide company. It said on the web site the telephone number and address of the business was in Wembley perth. My daughters address for the basket to be sent was also in Wembley. I paid $114.99 and then an extra amount for some chocolates to be added. The staff assured me that the basket would have moss covering the three plants included in the arangement. The picture on the website of this arrangement has a couple of green foliage plants, moss covering within the basket and a pretty flowering cyclamen plant. These were very much still in season when I ordered this ...read more
Half a dozen roses for Valentine's Day were delivered on the day in a nice white box with red ribbon for around $110. Roses were wilting and three had rust spots. My girlfriend liked the box. She said other stores had better roses for half the price. Won't be using them again as they weren't ordered at the last minute. If the quality is not available on the day then they should say so, rather than take money for poor quality goods.
I was SOOOO happy with the service I received. I placed an order for my friend in hospital and was immediately called and informed that the product I had ordered wasn't available but that they could make something similar if I wanted. I gave them a chance and was pleasantly surprised that the chocolate bouquet that was sent looked better and had more variety then the one I had ordered and at no extra charge. I was extremely happy with the service and would defiantly use this company again.
