Furnish.com Australia Pty Ltd

Bought a bookshelf for my birthday. Purchased on the 15th November, was told expected delivery time 2 weeks. Website says 7-14 days.

2 weeks comes and goes, no word. Week 3, call office - It's not in stock, will take another 2 weeks. Assumed it wouldn't be delivered since it was so close to Christmas, but they seemed to think it was fine. Christmas comes and goes, no word.

Week 7, call office - everyone is off for the Christmas period, expected return 7th ...read more

The worst customer service I have ever seen.



After picking out the 2 pieces of drawers we were set on buying, we asked one of the staff whether we were able to buy the dresser without the mirror. They said they would need to get back to us as he needed to ask management. Said they would call the following day. That's fine. Next day, no call. Called them the 2nd day to ask why they didn't call back - sympathetic apology - promised to call me back in the afternoon if not the next morning. Okay. Next day, no call. Called them again 3 days later - voicemail - left a message. Called them again today - yes, they can sell them without the mirror and guess what? The price has gone up $100 each for both pieces!



Fair enough the staff said they would honor us by giving us the previous price for the dresser only but IF you had looked at the first staff's notes.



I will never go back again and would not recommend it to anyone.

Our recent dealings with this company has been very disappointing.



After waiting over 6 weeks for an expensive 3 piece wall unit to arrive, the product that was delivered was nothing but cheap. ...read more