Garry & Warren Smith Group

I recently purchased a new vehicle from this Honda dealership not long ago. My initial chat with the sales person over the phone I felt he was a little too confident with his sales approach and in providing the information about the vehicle. After making a number of enquiries over the phone in the coming days, he had follow through to see my thoughts on our initial discussion. At this stage, I knew exactly what I wanted and the price. In providing the details, he committed to contacting me within 10 minutes and true to his word came back and provided exactly what I had wanted. I found his approach very professional, prompt and efficient. This was followed up by their business manager and of course the after sale person for the vehicle. All well managed, now looking forward to picking up the vehicle in the coming days.

In terms of new car sales, a lesson learnt is to know the pricing of accessories and such. Do your research online before going into the dealership as car salesstaff will cite they did not know the pricing was such and such when you realise you've been overcharged and they will not do anything to rectify that. That will be just your bad luck etc. In saying that, they are also one of the dealerships who are more willing to negotiate with you in comparison to other Mazda dealerships that I have been to.



In terms of car servicing, I've been going for the past 9 years and servicing has been excellent in terms of maintenance of my car and customer service. Although during busy days, where I have opted to stay and wait for the 3 hour service I've sometimes had an hour delay and have sat there waiting for the car to be ready. Courtesy bus is excellent although unfortunately does not run on weekend servicing anymore.

Fantastic Service at Garry and Warren Smith Mazda. Courtesy bus took me to the local shopping center. where I expected to have to spend most of the day waiting for my car to be services. Surprisingly I had a call within a few hours to tell me my car was ready to be picked up. Well done Garry and Warren Smith Mazda.

Service Dept:

As far as dealer based car servicing goes, very reasonably priced. There are a few gimmicky "overservice items" which are dreamt up by the Mazda factory people no doubt (such as Air Con sanitizing etc).

Dropping Off/ Checking in is very fast.

Notification of completion by phone or SMS

The car has always been ready to pick up after notificaiton (unlike some other places that take a another 30 minutes to "find your car" after you get a call saying it is ready.