Gear Factor

Went in store to spend thousands on riding gear was spoken to rude by mechanic and sales lady ,so I left

Well priced, great service. The girls know their stuff.! They didnt have in stock what I wanted so they were more than happy to order it in and when it come they gave me a buzz was stoked.!

I've been several times to gear factor. I love that it's a beautiful family run business. Their prices are great and I love that they are so helpful and friendly. Highly recommend anyone to shop there.

I cannot recommend Gear factor highly enough. Great service, competitive pricing and a range that has to be seen to be believed. I have made at least 50 purchases from them over the years and there will be many more to come.

Firstly I am not one to usually complain and have had bad customer service before but not to the extent of Gear Factor. We purchased a pair of bike pants from here. After 3 weeks the pants stitching came undone in places. We took them back to the shop to see if they could be replaced to be told that they did not have anymore in stock (fair enough). We asked if they could either get another pair in so they could be replaced, or alternatively a refund. They told us they would ring when they had spoken with the sales rep to observe the pants and took photos. As it was winter we needed the bike pants. Waited 2 weeks no phone call. Rung them and asked if there was any update. The rep had still not come in as yet. I took the pair of pants back in on week 3 and asked if I could have a refund. The answer was NO as they would have to speak with the rep. They assured me they would call when the Rep had been in or alternatively I could take the pants into the place they ...read more