Motorcycle & Scooter Dealers
Gear Factor
Closed until Sunday
9:00 am - 5:30 pm
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Firstly I am not one to usually complain and have had bad customer service before but not to the extent of Gear Factor. We purchased a pair of bike pants from here. After 3 weeks the pants stitching came undone in places. We took them back to the shop to see if they could be replaced to be told that they did not have anymore in stock (fair enough). We asked if they could either get another pair in so they could be replaced, or alternatively a refund. They told us they would ring when they had spoken with the sales rep to observe the pants and took photos. As it was winter we needed the bike pants. Waited 2 weeks no phone call. Rung them and asked if there was any update. The rep had still not come in as yet. I took the pair of pants back in on week 3 and asked if I could have a refund. The answer was NO as they would have to speak with the rep. They assured me they would call when the Rep had been in or alternatively I could take the pants into the place they ...read more
I'm sorry you feel this way but I offered exceptional customer service for your warranty which resulted in a full refund being given by me, the owner.